• Understand conflict patterns and learn conflict management strategies
• Improve your conflict management skills
• Handle disagreements constructively

Conflicts, if not managed well, can have a significant negative impact on personal and organizational effectiveness. Conflicts can distract people from their objectives; can decrease motivation; can block decision making, or the implementation of decisions, and so on. However, if managed well, conflicts can facilitate change, growth, and can strengthen the cohesion between people.

The course is highly interactive - your concerns and questions will be addressed with top priority.

Learning Objectives and Training Content

• Understand the different types and sources of conflicts;
• Learn about the impact of individual and cultural differences, especially in terms of Chinese-Western cultures;
• Learn the Conflict Styles, and gain a clear picture of your own conflict style tendencies;
• Learn the major conflict management strategies, and how to choose the strategy according to the situation;
• Learn conflict management tools and techniques;
• Improve Assertive Communication and Empathic Listening;
• Learn the 6 Steps of Conflict Management Process;
• Learn methods of preventing conflict.

The content is based on thoroughly researched models and tools of Organizational Behavior; and it is enriched with case studies, exercises, discussions and personal experience.
"Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict."

Please contact us for more details, or read the full brochure of the two days Conflict Management Training training program. Enjoy this unique course!

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